Training

A 5-day intensive training program on retail practices provided to all newly recruited staff members.

The training provides both theoritical knowledge and practical application on all of the following topics:

• Welcome Address and Course Introduction
• About the State of Qatar
• Overview of Oil Industry
• WOQOD - History, Facts and Organization
• Key Personnel Involved
• Service Conditions
  • Probationary Period
  • Sponsorship
  • Working Hours
  • Overtime
  • Salaries
  • Accomodation
  • Renumeration
  • Medical Care
  • Transportation
  • Uniform and Equipment
  • Life Insurance
  • Food Allowance
  • Annual Leave
  • Leave Air Ticket
  • Sick Leave
  • Duty Ethics
  • Termination Policy
  • Incentives and Awards
  • Discipline and Reprimand
  • Staff Grievances
• Communication in Arabic
• First Aid Principles
• Commencing Your Duty
• Code of Conduct
• Health and Safety
• Emergency Procedures
• Telephone Procedures
• Customer Care and Dealing With People
• Achieving 5 Star Service
• Team Work
• Robbery Deterrence
• Incident Report Writing
• Basic Retail Security Principles
• Fire Prevention and Control
• Layout of Our Petrol Stations